What is your Refund and Return Policy?
At KAATAI VINTAGE, all sales are final. Since we sell authentic, pre-owned vintage luxury bags, we do not accept returns or offer refunds. Each item is carefully inspected and comes with detailed photos and descriptions. We encourage you to review all the information before making a purchase.

How do you verify the authenticity of your bags?
We take authenticity seriously at KAATAI VINTAGE. Each bag undergoes a thorough in-house inspection and is also authenticated through a third-party application. A Certificate of Authenticity is provided with every purchase to ensure you are receiving a genuine luxury product.

What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express (Amex), Email Money Transfer (EMT). Please check additional payment options at checkout or in the footer of our website.

How does shipping work?
Shipping costs are calculated at checkout based on your location and order details. We ensure secure and timely delivery of all our items.

Do you have a physical store?
Currently, we operate as an online-only store with no physical storefront. Our business is based in Toronto, Canada, and we offer prompt shipping to get your vintage luxury bags to you quickly.